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TESTIMONIALS
We would like to here from you! Please send us comments, questions, and your review of our veterinary services and personnel. Let us know how your pet is doing or follow-up comments and suggestions that you would like to share. We will post some of your comments here to share with other pet owners.
"Veterinary Medical Associates has a remarkable staff of individuals, from the folks working at the front desk to the techs working in the back. Everyone is incredibly concerned about the care and treatment of your animal. The doctors are unbelievable in working with you to ensure that everything possible is done to render outstanding care to every animal they come in contact with.
In addition, if your Veterinarian is not available they are adept at handling it transparently, without missing a beat, providing you with ongoing care and support. This has happened to us many times and the doctor who reviewed the file and discussed the circumstances made us feel as though they had handled it from the beginning. It does not matter who you work with they are all great.
We can not say enough about how they all go the extra mile, above and beyond in providing support with thorough evaluations, follow up and communication from every Veterinarian and staff member you work with. We have had numerous animals during the last 20+ years attending the clinic who have been treated by this truly incredible outstanding group of folks.
I could tell you countless stories and situations where they have taken the time and effort to be there for us in our time of need. Every situation, story, including our current one with Princess, continues to highlight and amaze us with the continued effort and support they provide. After all these years they still keep coming up with new ways to provide extraordinary customer service.
I'd love to share specific names and this most recent story with you but it would not be fair to single one story or folks over the many other times they have worked with us. Those folks working with Princess, who took the time to be available, including over the Holidays, know our feelings.
The group at Veterinary Medical Associates is an extension of our family. THEY ARE A TEAM!! Thanks again to a remarkable team. We are lucky to have them."
--Greg and Marilyn Baker-Wauwatosa
"My initial phone contacts with Veterinary Medical Associates were more than satisfactory. The people were friendly and informative. My first informal visit to confirm the microchip number on my new puppy truly clinched the deal. The staff was very cooperative and extremely generous with their time.
My first “official” appointment was equally pleasant. The front desk people, the vet tech, and Dr. Wilhelm were all wonderful. Everyone seemed to take a sincere interest in my dogs, and inspired confidence that they would take good care of my “kids” in the future."
--John from Franklin
"Last summer we had to say goodbye to our beloved Bubba, our sheltie that Dr. Passinault had lovingly cared for for over 15 years. We believe it was her care and the care of other staff at the clinic that was central to our Bubba having such a long life. Several years ago, Dr. Passinault suggested we begin an annual blood test for Bubba to check on his kidneys, liver, etc. as a way to prevent serious problems - Bubba was getting older. After a couple years of Bubba having this test, one indicated a serious problem with his liver. Knowing we were against giving our pets drugs, Dr. Passinault suggested a natural supplement she had heard about at a recent conference. It did the trick and brought his liver readings to normal. Not only has she always honored our wishes concerning drugs, that test, even though expensive, and her “natural” remedy gave us five more years with our Bubba. When it was Bubba’s time to go, the compassion shown by Dr. Passinault and the other staff at the clinic made a heartbreaking time bearable. With their help, our Bubba passed in peace surrounded by people who loved him, including Dr. Passinault."
--Terry & Mike Batson
"The woman I talked to on the phone when I made Angel's first appointment was very informative. She took the time to answer the many questions I had and seemed happy to help.
Everyone is so friendly. Even when the ladies were busy with other customers when we walked in they made it a point to say hello to me and Angel. We look forward to many years of bringing Angel in for care!!"
--Jennifer from Greendale
"The reason I switched my vet clinic was that after talking to Lynn, I was sure this was the clinic for us, friendly and comfortable. Dr. Greenwald is the nicest vet I have ever met. After his exams on all of my pets, I completely understood their health statuses"
--Denise
" Clean, calming atmosphere with the fish tank, cookies a nice touch if you have to wait and the candle makes it warm...Very convenient to make appointments after work because it would be difficult to come during the day. I scheduled my first appointment with Tracy; she took the time to listen to me. I did not feel rushed on the phone even though it was probably busy in the office at the time. The doctors really took their time and were very thorough with their exams. Dr Munson and Dr BeVirt were very kind and professional and soft-spoken. During my visits, the doctors talked about treatment, follow-up, and the related costs.
The very professional staff and doctors made me feel welcomed and not rushed. I felt my pets were handled very gently. Dr. Munson and Dr. Bevirt took time to explain everything and...answered all of my questions. ...best clinic I have been to..."
--Teri
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